The Hoosier Lottery will periodically publish Retailer Notices to inform and educate retailers on various topics pertinent to Hoosier Lottery business, such as new game launches, policy or operational changes or system enhancements. Typically, these notices are hand delivered by Lottery Sales Representatives or mailed directly to participating stores. Below are the most recent Retailer Notices to review or print at your convenience.
One of the newest resources that the Hoosier Lottery has for retailers is the Retailer Policy Manual. It consolidates retailer policies and procedures that used to be in a variety of places, including the retailer agreement and Indiana Administrative Code. The Retailer Policy Manual is now the one-stop shop for these policies and procedures.
The Hoosier Lottery will update the Retailer Policy Manual periodically to cover necessary additions and changes to the Hoosier Lottery’s expectations for retailers in the areas of
- ticket redemption,
- prize payments,
- accounting, or
- commissions and incentives.
You can find best practices and tips for improving your sales by using the links shown on the left navigation bar and information below.
CURRENT RETAILER POLICY MANUAL (REDLINED)
2015 Retailer Policy Manual with changes highlighted
PREVIOUS RETAILER POLICY MANUAL
Retailer Policy Manual (effective dates 10/2014 -10/2015)